Luton Van

We need to see all of the following documentation at the time of hire:

• Driver’s Licence
  • A current full driver’s licence held for a minimum of 12 months (endorsements permitting).
• Your Drivers Record
  • ​You will need a recent print out of your driver’s record or a check code from the DVLA on the collection of the vehicle, You can obtain these by visiting the following DVLA website – https://www.gov.uk/view-driving-licence 

Driver Licence sharing code Video

• https://www.youtube.com/watch?time_continue=87&v=59w8xqe7foI
• A secondary form of identificationThis must be a recent utility bill, bank or building society statement. Anything official that contains your current address. A passport is not acceptable as it does not contain your address.

You must be aged between 21 and 70. However, if you want to drive a 7,500kg GVW vehicle on an ordinary licence you must also have passed your test before January 1997. For 17 seaters you must be aged between 25 and 70. NB: The government’s licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website or contact us.

We can probably still hire you a vehicle, but you must be able to arrange your own fully comprehensive insurance and bring it with you at the time of hire. To avoid disappointment, we would strongly advise you to call us well in advance for more information.

The mileage allowance for all vehicles is now 250 miles per day, additional miles are charged at a rate of .24p per mile plus VAT.

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Deposits vary depending on the type of vehicle you wish to hire. £200 deposit is required, All Deposits are pre-authorised on a debit/credit card upon collection of the vehicle and are held by your bank in your account for 7-10 working days.

A £50 deposit is required for Minibus’s at the time of booking and we regret this is non-refundable should the booking be cancelled.

The insurance excess is now £2000 however this can be reduced using CDW.

The insurance excess can be reduced to £500 by purchasing CDW at a cost of £15 inc.

Windscreen damage is the hirer’s responsibility.

The hirer is responsible for any punctures/tyre damage etc.. The lessor will ensure that all tyres are maintained and kept within the legal road limits and are roadworthy

Overhead damage is not covered by any insurance excess as this is due to driver negligence. Any overhead damage will be charged at the full cost of repair.

All hires come with 250 miles per day excess miles are charged at .24p per mile plus VAT.

The hire charge can be paid by cash, credit or debit card. The deposit must be pre-authorised on a credit or debit card on collection of the vehicle and is held by your bank in your account for 7-10 working days. Most major credit cards and debit cards are welcome, including Visa, Mastercard, and Switch, We regret that we cannot accept American Express or pre-payment cards. Outstanding charges are taken from credit or debit cards as per our Terms & Conditions.

All hires are on an 8 AM to 8 AM basis. Please consider the hirer that has booked the vehicle after you. It is very important that you contact us and let us know if you are going to be late. We can then advise you of any additional charges and if required can arrange payment and insurance cover.

It is the hirer’s responsibility to arrange payment for all charges of this kind. There is a £30 administration charge for any penalty charges received.

The London Congestion charge can be paid by visiting the following link:

https://congestioncharging.tfl.gov.uk/b/pb/provideVRM.faces?referrer=cc

The Dartford crossing charge can be paid by visiting the following link:

https://www.gov.uk/pay-dartford-crossing-charge

All our vehicles are covered by full nationwide breakdown assistance with RAC in the unlikely event of the vehicle breaking down please contact us on any of the telephone numbers stated on your rental agreement.

You can still call RAC breakdown but it is completely hirers responsibility and the insurance does not cover for any of the clean-up cost or damage caused to the vehicle, it could be a heavy bill so please make sure you fill the right fuel.

It’s easy. Just return the vehicle to the depot of collection, where you will be met by a member of staff (during office open hours) who will check the vehicle over for mileage, fuel & damage. We advise vehicles are returned to us with the same amount of fuel as, on the collection, any fuel we dispense will be charged for. If a vehicle is returned out of hours, it is still the hirer’s responsibility until booked in by a member of staff.